Guest Terms & Conditions

Last updated: August 2026

By making a reservation, checking in, or staying at the Resort, guests acknowledge and agree to the following Terms & Conditions:

1. Booking & Cancellation

The Resort reserves the right to refuse, modify, relocate, or cancel any booking due to unforeseen circumstances, operational requirements, safety concerns, force majeure, technical issues, or other reasonable circumstances. Any applicable refund shall be processed as per the Resort's prevailing cancellation/refund policy.

2. Room Allocation & Change

Room allocation is subject to availability. In case of technical, electrical, plumbing, maintenance, safety, or other operational issues, guests may be requested to shift to another available room. Where suitable alternative accommodation cannot reasonably be provided, the Resort may arrange checkout and settle/refund the affected portion of the booking as per its applicable policy.

3. Photographs & Videos

Photographs and videos of the Resort, rooms, facilities, food, surroundings, and events used for advertising or promotional purposes are representative and may be edited, enhanced, cropped, or modified for presentation. Actual appearance may vary due to season, lighting, maintenance, décor changes, weather, or operational circumstances.

4. Guest Photography & Privacy

Photographs/videos taken during events or in common areas may occasionally be used for promotional purposes. Guests who do not wish to appear in such promotional material should inform the Resort management.

5. Food & Menu

Menu items, dishes, ingredients, presentation, portion sizes, prices, and availability may be changed or substituted without prior notice depending upon seasonal availability, supply, kitchen requirements, or operational circumstances.

6. Health & Medical Conditions

Guests are requested to disclose any relevant allergies, dietary restrictions, or special assistance requirements before ordering food or participating in Resort activities. Guests remain responsible for taking appropriate precautions regarding their individual health requirements.

7. Accidents & Injuries

The Resort takes reasonable precautions for guest safety. However, the Resort shall not be responsible for accidents, injuries, illnesses, allergic reactions, or other incidents resulting from a guest's negligence, failure to follow safety instructions, pre-existing conditions, misuse of facilities, or circumstances beyond the Resort's reasonable control, subject always to applicable law.

8. Swimming Pool & Recreational Areas

Use of the swimming pool, lawns, play areas, recreational facilities, and other amenities is subject to Resort rules and safety instructions. Children must remain under the supervision of their parents/guardians.

9. Personal Belongings

Guests are responsible for safeguarding their cash, jewellery, electronic devices, documents, and other personal belongings. Any loss should be immediately reported to Resort management.

10. Damage to Resort Property

Guests shall be responsible for any intentional or negligent damage caused by them or persons accompanying them to rooms, furniture, linen, fixtures, equipment, or other Resort property. Reasonable repair/replacement charges may be recovered.

11. Conduct & Safety

Management reserves the right to refuse service or require a guest to leave the property in cases of unlawful activity, abusive or threatening behaviour, serious disturbance to other guests, deliberate damage, or violation of safety requirements, subject to applicable law.

12. Facilities & Services

Facilities including Wi-Fi, electricity backup, air-conditioning, hot water, swimming pool, restaurant services, television, recreational facilities, and other amenities may occasionally be interrupted or temporarily unavailable due to maintenance, technical faults, weather conditions, government restrictions, or circumstances beyond the Resort's reasonable control.

13. Force Majeure

The Resort shall not be responsible for failure or delay in providing services caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, flood, government restrictions/orders, strikes, epidemics, transportation disruption, utility failures, or similar events.

14. Management Rights

Resort Management reserves the right to modify its operating procedures, timings, facilities, services, menus, room allocation, and these Terms & Conditions whenever reasonably required for safety, legal compliance, maintenance, or efficient operation.

15. Acceptance of Terms

By confirming a reservation, checking in, or using the Resort's facilities and services, guests acknowledge that they have read, understood, and agreed to these Terms & Conditions, subject to applicable laws and statutory consumer rights.

— Resort Management